Terms & Conditions

Key Definitions

• "Company," "we," "us," "our" refers to HOMYLYST SRL
• "Customer," "you," "your" refers to the person placing an order
• "Products" refers to garden products, tools, plants, and accessories sold on our website
• "Services" refers to delivery, customer support, and related services
• "Agreement" refers to these Terms & Conditions plus your order confirmation
• "EU Consumer" refers to any natural person acting for purposes outside their trade, business, or profession
• "Business Day" refers to Monday through Friday, excluding Romanian public holidays

Effective Date: These terms were last updated on March 15, 2024, and apply to all orders placed after this date.

By accessing and using our website, browsing our products, or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.

How Agreement is Formed

1. You browse our website and add products to your shopping cart
2. You proceed to checkout and provide your information
3. You review your order and these Terms & Conditions
4. You click "Place Order" or similar confirmation button
5. We send you an order confirmation email
6. A legally binding contract is formed upon our acceptance of your order

Capacity to Contract

• You must be at least 18 years old to place an order
• You must have the legal capacity to enter into binding contracts
• You must provide accurate and truthful information
• If ordering on behalf of a business, you must have authority to bind that entity

Product Categories

We offer the following categories of garden products:

Product Information & Descriptions

• Product descriptions, images, and specifications are provided for guidance only
• We strive for accuracy but do not guarantee perfect color reproduction in images
• Live plants may vary in size, shape, and appearance due to natural growth
• Product availability is subject to seasonal variations and stock levels
• We reserve the right to substitute similar varieties when exact products are unavailable

Special Considerations for Live Products

Order Placement

1. Product Selection: Browse and select products, add to cart
2. Account Creation: Create account or checkout as guest
3. Shipping Information: Provide accurate delivery address
4. Payment Method: Select and provide payment details
5. Order Review: Review order details, shipping, and total cost
6. Terms Acceptance: Acknowledge acceptance of these terms
7. Order Submission: Click "Place Order" to submit

Order Confirmation & Acceptance

• You will receive an order confirmation email within 30 minutes
• Order confirmation does not guarantee product availability
• We reserve the right to reject orders for any valid reason
• Contract formation occurs when we accept your order and begin processing
• Processing typically begins within 1-2 business days

Order Modifications & Cancellations

• Within 2 Hours: Full modifications and cancellations possible
• Before Processing: Limited modifications may be possible
• During Processing: Changes generally not possible
• After Shipping: Use our return policy for changes
• Live Plants: Modifications only within 1 hour due to special handling

Pricing & Availability

• All prices are displayed in Romanian Lei (RON) and include VAT
• Prices are subject to change without notice until order confirmation
• We reserve the right to correct pricing errors
• Product availability is updated regularly but not guaranteed until order acceptance
• Out-of-stock items will be communicated and alternatives offered

Accepted Payment Methods

Payment Processing

• Payment is required before order processing begins
• We use secure, PCI DSS compliant payment processors
• Card payments are processed immediately upon order placement
• Bank transfers require payment within 3 business days
• Orders are automatically cancelled if payment is not received within specified timeframe

VAT & Tax Information

Refunds & Chargebacks

• Refunds are processed to the original payment method
• Refund processing time: 3-5 business days for cards, 2-3 days for PayPal
• Bank transfer refunds require account details and take 2-5 business days
• Chargeback disputes are handled according to card network rules
• We reserve the right to charge reasonable costs for unwarranted chargebacks