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Quick Answers

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How do I track my garden products order?
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Tracking your order is easy and transparent:

  • Use your order number (starts with YK) and email
  • Visit our Track Order page for real-time updates
  • Receive automatic SMS and email notifications
  • Get estimated delivery times for your location
  • Contact support for any delivery questions
Quick Tip: Order confirmations are sent within minutes. If you don't receive one, check your spam folder or contact us immediately.
What payment methods do you accept?
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We offer secure payment options for all customers:

  • Visa, Mastercard credit and debit cards
  • PayPal for fast and secure checkout
  • Bank transfers (Romanian customers)
  • Cash on delivery (Romania, orders under 500 RON)
  • Apple Pay and Google Pay (mobile devices)

All transactions use 256-bit SSL encryption. We never store your payment information on our servers.

Can I modify or cancel my order?
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Order changes depend on processing status:

  • Within 2 hours: Full modifications possible
  • Before shipping: Limited changes available
  • After shipping: Use return policy for changes
  • Live plants: Changes within 1 hour only
Contact us immediately at +40 745 123 456 for urgent modifications. Our team works fast to accommodate changes when possible.
How much does shipping cost to EU countries?
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Transparent shipping pricing across Europe:

  • Romania: 25 RON (FREE over 200 RON)
  • EU Zone 1 (Bulgaria, Hungary): 45 RON (FREE over 500 RON)
  • EU Zone 2 (Germany, Austria): 65 RON (FREE over 800 RON)
  • EU Zone 3 (France, Spain): 85 RON (FREE over 1000 RON)
  • Express shipping: +30 RON to standard rates

Large items and hazardous materials may have additional shipping charges calculated at checkout.

Do you ship live plants internationally?
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Live plant shipping has specific requirements:

  • EU shipping available with phytosanitary certificates
  • Monday-Wednesday shipping only (no weekend delivery)
  • Temperature-controlled packaging in extreme weather
  • Express delivery highly recommended
  • Seasonal restrictions during winter months
  • Plant guarantee covers shipping damage
Plant Guarantee: We guarantee live plants for 7 days after delivery when care instructions are followed.
What if I'm not home for delivery?
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Flexible delivery options for your convenience:

  • Safe place delivery with photo confirmation
  • Neighbor delivery (with your permission)
  • Pickup from local partner locations
  • Schedule redelivery at convenient time
  • Choose specific delivery time slots (Express orders)
  • SMS notifications before delivery attempt

Live plants and fragile items require signature confirmation and cannot be left unattended.

Do you provide plant care instructions?
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Comprehensive care support for your success:

  • Detailed care cards included with every plant
  • Digital care guides available on our website
  • Seasonal care calendars and reminders
  • Video tutorials for common procedures
  • Email support from horticulture experts
  • Plant-specific fertilizer recommendations
Our experts are available for personalized plant advice. Send photos of your plants for custom care recommendations!
Are your tools suitable for professional use?
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Professional-grade tools for serious gardeners:

  • Commercial landscaping equipment available
  • Extended warranties for professional tools
  • Bulk purchasing with special B2B pricing
  • Technical support for complex installations
  • Trade accounts with credit terms
  • Volume discounts for landscaping businesses

Contact our B2B team at support@yardunakraft.shop for professional landscaping solutions and custom quotes.

Do you offer organic and eco-friendly options?
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Sustainability is core to our mission:

  • Certified organic seeds and fertilizers
  • Chemical-free pest control solutions
  • Biodegradable pots and containers
  • FSC-certified sustainable wood products
  • Carbon-neutral shipping options
  • Recyclable packaging materials
Look for our 🌿 ECO badge throughout the site to easily identify environmentally friendly products.
What is your return policy?
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EU-compliant return policy with strong consumer protection:

  • 14-day withdrawal right (no reason needed)
  • 2-year legal warranty on all products
  • Free return shipping for defective items
  • Full refund including original shipping costs
  • Easy return process with prepaid labels
  • Fast refund processing (3-5 business days)
Special Note: Live plants must be reported within 48 hours. Opened chemicals and personalized items cannot be returned.
How do I return a large garden item?
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Special process for oversized items:

  • Contact us first for return authorization
  • Free pickup service for items over 30kg
  • Original packaging may be required
  • Inspection before pickup confirmation
  • Assembly/disassembly service available
  • Additional processing time applies

Call +40 745 123 456 to arrange pickup. Our logistics team will coordinate the most convenient time for collection.

How do I create an account?
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Account creation is optional but recommended:

  • Click "Create Account" during checkout
  • Provide email, password, and basic information
  • Email verification for account security
  • Save addresses and payment methods
  • Track order history and returns
  • Receive exclusive member discounts

You can also check out as a guest without creating an account. All the same protections and services apply.

Is my personal data secure?
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Your privacy and security are our priorities:

  • GDPR-compliant data processing
  • 256-bit SSL encryption for all transactions
  • No payment data stored on our servers
  • Regular security audits and updates
  • Data minimization (we only collect what's needed)
  • Right to data deletion upon request
Read our full Privacy Policy for complete details on how we protect and use your information.